First Call Officer

Allied & Community Health

Permanent Part time – 24 hours per week

“First Call” is an integrated, patient-centred intake and referral service that provides a central point of entry to all West Gippsland Healthcare Group sub-acute and Allied & Community Health services. This patient-centred central access model makes it easier for new clients to navigate our services. The First Call Officer will act as the first point of contact for our clients, completing initial needs identification and intake, and will provide information and assist with referrals to other services as needed. This role may be suited to enrolled nurses, welfare workers or those currently working in intake and referral roles.

Our ideal candidate will have the following qualifications and experience:

Mandatory:

Good communication and engagement skills.
Well-developed computer knowledge and skills.
Experience in a healthcare/welfare/community services environment and a good understanding of the provision of associated services.
A good knowledge of the range of issues for which people present in a community health setting.
Experience in working in a multi-disciplinary team.

Desirable:

Experience with IPM/Uniti/S2S.
Understanding, knowledge and experience implementing service coordination practices and protocols.
Experience in undertaking initial needs assessment in a holistic and sensitive manner.
Driver’s licence and use of own vehicle may be required from time to time.

Working with us

All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks and a National Police History check and Working with Children check. All employees must hold current entitlement to work within Australia. A six month probationary period applies to all new appointments. The West Gippsland Healthcare Group is an equal opportunity employer.

Further details

If you have any further queries, they may be directed to Meredith Davey, Community Health Manager on 03 5624 3534.  Please address your application, including a covering letter, current resume and three current referees contact details to the Community Health Manager.

Applications close on 20 July 2018.